Terms & Conditions

In these Terms and Conditions “WE, OUR, US” refers to www.izyviet.com ( IZYVIET CO LTD )


Please read these terms and conditions carefully before using this website.
You agree that you will not use the Website for illegal purposes, and will respect all applicable laws and regulations.
You agree not to use the website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website.
You (also) agree not to compromise the security of the Website or attempt to gain access to secured areas or sensitive information.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.


www.izyviet.com reserves the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement.
We have completed discretion to modify or remove any part of this site without warning or liability arising from such action. We reserve the right to add to, modify, or remove this Website or any information, feature, specification, or other part of this Website (at any time and without notice to you). Your continuing access or use of this Website following such publication shall be deemed your acceptance of the revised terms of use.


Cancellations and refunds

It is important that should you wish to cancel or get free changes for your service query with www.izyviet.com, you must send us an email in 30 minutes after applying successfully to prevent any unnecessary cost being incurred. After this time, your query will be
auto-processed with all information you provided.

For visa application: once an approval letter has been sent to your email address, we are unable to reimburse you the visa fee and any amendment will be charged.
It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. www.izyviet.com cannot be held responsibility for any visa granted incorrectly or refused entry due to incorrect visa information, not valid passport, travel plan change and any losses incurred. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of submission. We strongly recommend that you should check your visa confirmation letter against your passport and personal information prior to departure.
This visa is applicable to AIR TRAVEL only, so by applying through our website, you agree that you will FLY to Vietnam in order to get your visa stamped at the airport ( not at the crossing border ). We will not refund in case you DO NOT enter Vietnam by AIR once your visa is

We do not refund any service due to the circumstances as constituting force majeure ( natural disasters, pandemic, sickness, war, government decision,…).

We also request to suscribe to an insurance before coming to vietnam in order to prevent any case.

If you object to any of the terms and conditions set out in this agreement you should not use any of the products or services on the Website.


Valid passport: Passports used to apply for the online visa process must be valid at least 06 months beyond the registered date of arrival. Applicants are fully responsible for checking this passport validity before using it to apply for Vietnam online visa process. If passports are less than 06 months’ validity counting from date of arrival, it must be renewed before apply.

Personal details on original passport: The personal information shown on the main page (with picture of applicant). Applicants are fully responsible for providing their ENGLISH DETAILS when applying for Vietnam online visa process. Special characters/letters in their own languages will not be accepted on the system for visa process. Only ENGLISH FULL NAME at the bottom line of passport main page is accepted to use for the visa process.
Please convert the applicant’s passport details all into ENGLISH when applying for Vietnam visa.

Date format on website online application submission section: dd/mm/yy – 12/06/1980

Time Zone: Vietnamese standard time – GMT +7

Available working days for visa process: All week days from MONDAY to FRIDAY – excluding SATURDAY and SUNDAY, and public national / international holidays.

Available working hours for visa process: from 8.30 AM to 13.30 PM – Vietnam timezone – every working days ( excluding: Saturday/Sunday and national/international holidays ).
Multiple / Single entry: Multiple is interpreted as multiple entries, not multiple applicants. Multiple entries means you are allowed to enter / exit Vietnam multiple times within a given period of time (1 month or 3 months). For example: 6 month multiple entry visa means you are allowed to enter / exit Vietnam multiple times from the approved date plus 3 calendar consecutive months.

Processing time and service completion

Processing time for arranging pre-approved letter offered by www.izyviet.com is based on processing time provided by Company handling your visa application). Under normal circumstances, it takes 2 working days, starting from the next business day after you pay and notify us of your payment receipt. In special cases, additional documents may be required and processing time may be longer than usual. In such cases, we will inform you by email.
Our service is completed once the letter of approval is sent to the email address you provided during the application process. You are required to notify us if you do not receive the letter in time, if no email informing us that you do not receive the letter within 3 days, the service is understood to be completed. We are not responsible for any delay/loss caused by the Wrong email addresses provided by applicants or the situation that applicants do not notify us by email that approval letter is not received.
Once the service is completed and the approval letter is sent to the applicant, the information and record of the applicant will be automatically deleted from our system.
www.izyviet.com is not to be held accountable and responsible for the problems and claims associated with personal data and privacy issues.

Vietnam public holidays
Here is a list of Vietnamese national public holidays in 2019. Kindly note that on these special days, the Vietnam Immigration Department closes, and no Vietnam visa Approval Letters are issued until the next normal business day (business days are Monday through Friday only and exclude Saturday and Sunday). Special holiday/weekend visa fee must be applied if visa approval letters are requested during these holiday/weekend periods.
– Western New Year’s Day
– Vietnamese Lunar New Year
– Hung Kings Temple Festival
– Reunification Day
– International Labor Day
– Foundation Day of Vietnam Public Security System
– National Independence Day (Marks Vietnam’s declaration of independence in 1945)

Approval letter amendment is impossible after being issued

The letter of approval can NOT be CHANGED/AMENDED/CANCELLED once it is issued, so please double – check all information to make sure that it is accurate with the applicant’s original passport. All correction must be notified and emailed to the system by the applicants within 30 minutes MAXIMUM after submission. Otherwise, the applicants are required to re-apply for a new letter of approval to make any changes.

Business visa only available by email support

Visa on arrival is good for TOURISM purposes only. So by applying through our Website, you are agreed that you will use the letter of approval for tourism purpose. We would like to support you completely by email discussion ONLY for getting business visa approval letter and then business visa stamp at Vietnam airports.


We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised.

Normally, it takes 3-4 working days to process an approval letter, however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normally, it takes around 30 minutes to get the visa stamped at Vietnam airports upon arrival. However, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any
loss incurred.

Vietnam visa approval letter is usually issued in group of travelers and therefore, you may find your name, passport number and date of birth in the same letter as others peoples. Only under special circumstances, request for an individual approval letter should be sent to our email address: support@izyviet.com

Should you need further assistance, feel free to contact us by email at: support@izyviet.com or call our hotline: (+84) 86 7144015.


You agree not to use this Website for any purpose that is unlawful or to engage in any conduct that is likely to impair or cause damage to the operation of this Website whether by way of a virus, corrupted file, through use of any software or program, or otherwise.
Furthermore you agree not to alter, modify, reproduce, communicate to the public or otherwise deal with the content, software, text, graphics, layout or design of this Website except in accordance with these terms of use.

User content

This Website enables you and other users to submit content (‘user content’) that will be made available through the Website for the purpose of promoting Vietnam. You must ensure that you have all necessary rights (including appropriate licenses) to submit or supply the user content to the Website.

By creating, modifying, transmitting, uploading, or submitting any user content, you: grant us a non-exclusive, royalty-free, fully paid-up, worldwide, perpetual, irrevocable, license to publicly display, communicate to the public, and make the user content available (by all means and in any media now known or hereafter developed) to other users of this Website and other users of our services in such manner as we may permit from time to time; and acknowledge and agree that no royalties or other remuneration will be paid or payable to you for your user content, or for the granting of the rights described above.

You are solely responsible for the user content that you make available through the Website. You represent and warrant that any user content you make available: does not infringe any copyright, privacy right, or any other right of any third party; and does not contain any matter that is defamatory, offensive, unlawful or that may damage the reputation of the Vietnam tourism industry.

You shall fully indemnify and hold harmless IZYVIET CO LTD for any loss, damage, claim, cost or expense (including legal fees on a solicitor/own client basis) which may arise as a result of any action or claim that may be made or initiated against IZYVIET CO LTD by any person making a claim in relation to your actions or the user content that you make available.

We have no obligation to you to make this Website or any user content available. User content may be identified by users of the Website as being ‘inappropriate’. In such event, IZYVIET CO LTD may on a case by case basis review and decide, in his absolute discretion, to remove such content. We may at any time edit, refuse to display, or remove any part of this Website (including your user content) as we deem appropriate.

Social Media

IZYVIET CO LTD has created these social media profiles on Instagram, Facebook, and Youtube (“Community”) to become a hub for people who are planning to visit, work, invest, or simply have a great love for Vietnam. We would like to build an open, caring, and respectful Community where all voices are heard and valued and everyone is encouraged to share photos, videos, and thoughts (“Contributions”) about holidays in Vietnam. To help us do this,
you agree that your use of the Community and your Contributions must:
– Be accurate and genuinely believed
– Avoid quoting out of context and include a credit for the original author as the source of the material
– Comply with all applicable domestic, foreign and international laws that govern the content which makes up the Contribution

You also agree that your use of the Community and Contributions will NOT:
– be defamatory, unlawful, obscene, offensive, hateful, abusive, inflammatory, threatening, invasive of anyone’s privacy, or otherwise objectionable
– promote discrimination on grounds of race, sex, religion, nationality, disability, religion or belief, sexual orientation, being a transsexual person, or age
– infringe any intellectual property rights including copyright, design right, database right, patents, trademark, moral or performer’s right or any other third party right
– be likely to harass, upset, alarm or cause distress to any other person
– contain instruction, advice, or content that could cause harm or injury to individuals or to computers or systems
– encourage anyone to commit any unlawful or criminal act or condone any unlawful or criminal act
– give the impression that the Contribution emanates from Vietnam Tourism Board if this is not the case, or impersonate any person, or misrepresent your identity or affiliation with any person
– contain any advertising

Users who do not comply with this policy will also be blocked from the profile in IZYVIET CO LTD  absolute discretion. If you have any questions about this policy, please contact us at support@izyviet.com.

Intellectual Property

The materials displayed on this Website are protected by copyright and other laws of Vietnam, and under similar laws and international conventions abroad. You acknowledge and agree that all copyright and other property rights that may subsist in this Website including text, illustrations, photographs, video, music, sounds, layout, designs, source code, belong to us or to our licensors (together, ‘our intellectual property’).

Except with our prior written permission, you may not in any form or by any means: use, copy, modify, adapt, reproduce, store, distribute, print, display, perform, publish, communicate or otherwise deal in any way with our intellectual property; or commercialize any information, products or services obtained from any part of this Website.
Copyright clearance and permission to use.

When written permission has been given, the copyright notice below must appear on all copies of such material or content;

The words “copyright IZYVIET” must appear on all copies of such material or content, whether images, copy, or videos; and the materials or content must not be altered, modified or added to in any way.

Trade marks

The trade marks appearing on this Website belong to us, our suppliers or our licensors. You must not use or reproduce or allow anyone to use or reproduce those trade marks for any reason without, in the case our trademarks, our prior written permission or, in the case of third party trademarks, the written permission of the owner the relevant trade mark.

Software licensing

All software and accompanying documentation (‘Software’) that is available to be downloaded from this Website is protected by copyright. The ownership of such Software is retained by the copyright holder and is not transferred to you. You are licensed to use the Software in accordance with the terms of the relevant license agreement for such Software. You must read and confirm your acceptance of the license agreement that accompanies each item of Software prior to downloading that Software.

Feedback and unsolicited submissions

If you give us feedback about this Website or our products or services, you grant us the right to use that feedback for the purpose of improving our Website or services (and for any other purpose we deem necessary or desirable) without being obliged to pay you any compensation in respect of our use of that feedback. If you do send us unsolicited ideas:
They will be treated as ‘user content’ in accordance with these terms of use; and they will be deemed to be non-confidential; and we will not be required to provide any acknowledgement of their source.

Electronic communications

You consent to receiving communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to receiving electronic messages and information sent by us (or on our behalf) for any purposes described in our privacy policy.


This Website uses cookies to provide you with a better service. Find out more about the site’s cookies in Privacy.


We do not give any warranty or other assurance as to the content of material appearing on this Website, its accuracy, completeness, timeliness or fitness for any particular purpose.
To the maximum extent permitted by law, we provide this Website and related information and services on an “as is” basis without any warranties, representations, or guarantees of any kind (whether, express, implied, statutory or otherwise) including, but not limited to, warranties of non-infringement, merchantability, or fitness for a particular purpose.
Neither IZYVIET CO LTD or our partners will, under any circumstances, be liable under the law of tort, contract or otherwise for any loss of income, profits, data or savings or for any indirect, incidental, consequential, exemplary, punitive or special loss or damage of any party (including third parties), however caused, arising out of or in connection with the use of the Website or the reliance on any information on this Website.


Your use of this Website and any associated services may sometimes be subject to interruption or delay. Due to the nature of the Internet and electronic communications, we and our service providers do not make any warranty that this Website or any associated services will be error free, without interruption or delay, or free from defects in design. We will not be liable to you should this Website or the services supplied through this Website become unavailable, interrupted or delayed for any reason.

Malicious code

Although we endeavor to prevent the introduction of viruses or other malicious code (together, ‘malicious code’) to this Website, we do not guarantee or warrant that this Website, or any data available from it, does not contain malicious code. We will not be liable for any damages or harm attributable to malicious code. You are responsible for ensuring that the process that you employ for accessing this Website does not expose your computer system to the risk of interference or damage from malicious code.


Although we endeavor to protect the security of your personal information you acknowledge that there is a risk of unauthorized access to (or alteration of) your transmissions or data or of the information contained on your computer system or on this Website. We do not accept responsibility or liability of any nature for any losses that you may sustain as a result of such unauthorized access or alteration. All information transmitted to you or from you is transmitted at your risk, and you assume all responsibility and risks arising in relation to your use of this Website and the internet. We do not accept responsibility for any interference or damage to your own computer system which may arise in connection with your accessing of this Website or any outbound hyperlink.